Adair County Emergency Communications Center (ACECC)
The Adair County Emergency Communications Center (ACECC) provides 24/7 emergency and non-emergency communications services for Adair County and the City of Kirksville. Our highly trained telecommunicators coordinate police, fire, and emergency medical responses while serving as the critical link between the public and emergency responders.
ACECC is committed to providing professional, efficient, and compassionate service while helping protect the lives, property, and safety of the communities we serve.
Emergency & Non-Emergency Numbers
Emergency: 911
Use 911 for emergencies requiring immediate police, fire, or medical response.
Non-Emergency: 660-665-5621
Use the non-emergency number for situations that do not require an immediate emergency response.
When to Call 911
Call 911 when you are experiencing or witnessing an emergency, including:
- Medical emergencies
- Fires or smoke conditions
- Crimes in progress
- Serious vehicle accidents
- Hazardous situations
- Situations where someone’s safety is in immediate danger
If you are unsure whether to call 911, it is always better to call and let a dispatcher assist you.
When to Use the Non-Emergency Number
Use the non-emergency line for situations such as:
- Parking complaints
- Loud music complaints
- Barking dog complaints
- Theft reports not in progress
- Questions for law enforcement
- Other non-life-threatening situations
Tips for Calling 911
Stay Calm and Speak Clearly
The dispatcher will ask important questions to determine the best response. Try to remain calm and provide clear information.
Know Your Location
The first question you will likely be asked is:
“What is the address of the emergency?”
If you do not know the exact address, provide:
- Nearby intersections
- Landmarks
- Business names
- Highway markers
- GPS coordinates if available
Answer Questions Completely
Dispatchers are trained to gather information quickly and efficiently. Even if help is already on the way, the questions being asked help responders prepare before arriving.
Follow Instructions
You may receive medical, safety, or evacuation instructions while responders are en route. Listen carefully and follow all instructions provided.
Do Not Hang Up
Stay on the line until the dispatcher tells you it is okay to disconnect.
What to Expect When Calling 911
Dispatchers may ask questions such as:
- What is the location of the emergency?
- What phone number are you calling from?
- What happened?
- Is anyone injured?
- Are weapons involved?
- Who is involved?
- Are suspects still on scene?
- What vehicles or people are involved?
Providing accurate information helps emergency responders arrive safely and prepared.
Medical Emergencies
When calling for a medical emergency, be prepared to provide:
- The patient’s location
- The patient’s age
- Whether the patient is conscious
- Whether the patient is breathing
- Information about injuries or illness
- Any known medical conditions
ACECC dispatchers utilize Emergency Medical Dispatch (EMD) protocols to provide pre-arrival instructions and ensure the appropriate medical response is sent.
Fire Emergencies
If reporting a fire, provide as much information as possible, including:
- Exact location
- Type of fire (building, vehicle, grass, etc.)
- Size of the fire
- Nearby structures threatened
- Whether anyone is trapped or injured
- Smoke or flame conditions
This information helps responders determine the appropriate resources needed.
Agencies Served
ACECC provides communications services for multiple public safety agencies throughout Adair County, including:
- Kirksville Police Department
- Adair County Sheriff’s Office
- Kirksville Fire Department
- Adair County Ambulance District
- Truman State University Department of Public Safety
- Adair County Fire Department
- Greentop Fire Department
- La Plata Fire Department
Business Emergency Contact Information
Local businesses are encouraged to submit emergency contact information to assist emergency responders after hours or during critical incidents. That form can be found by clicking here.
E-911 Joint Services Board
The E-911 Joint Services Board meets quarterly on the second Wednesday of January, April, July, and October at 1:30 PM in the City Hall Council Chambers.
Board agendas, meeting minutes, and annual reports are available below.
Contact Information
Emergency: 911
Non-Emergency: 660-665-5621
Lucas Smith
Director, Adair County Emergency Communications Center
Email: lsmith@kirksville.gov
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